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Between these two security systems, our favorite is MobileHelp.

SecureScore™: 9.1/10

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Medical Alert and MobileHelp medical alert systems provide reliable coverage and quality, waterproof devices that allow seniors to remain as independent as possible for as long as possible. Packages are available for coverage in the home as well as when the customer is away.

Overview: Medical Alert vs MobileHelp

Medical Alert and MobileHelp are not exactly top of the line systems, but they are very reliable for the level of service they offer. Devices are durable and waterproof. Both offer multiple packages for both at home and away coverage. Some of the packages are a bit costly, but they are extremely effective in terms of rapid response from emergency personnel.

  • Medical Alert customers have the choice of either landline or cellular service
  • MobileHelp provides medication reminders
  • Both companies offer nationwide coverage
  • Both companies use AT&T cellular service
  • MobileHelp manufacturers all of its own equipment

Similarities: MobileHelp vs Medical Alert

Medical Alert and MobileHelp offer nationwide coverage. Services are cellular-driven which makes coverage more reliable when the customer is away from home. Two-way communication is offered as well as optional fall detection for those who choose to include it.

  • Professional monitoring 24-hours a day
  • Rapid and reliable response times
  • Multiple package options that support different devices
  • Self-installation with no additional fees
  • Wearable devices are waterproof and extremely durable

Differences: MobileHelp vs Medical Alert

Medical Alert and MobileHelp have many differences, especially when it comes to coverage when customers are away from home. MobileHelp offers additional services such as medication reminders. Packages also vary in terms of services and price.

  • MobileHelp offers a mobile app
  • MobileHelp also offers the Samsung SmartWatch as one of their one the go devices
  • MobileHelp requires a service agreement to be signed before service starts
  • Medical Alert supports over 140 languages
  • Medical Alert offers two primary service packages


Medical Alert devices are waterproof and extremely durable. They also have GPS-capabilities. The base unit is the only device that offers two-communication. Fall detection can be added to various packages. The 24-hour monitoring is reliable and provides for immediate response in most cases.

MobileHelp's GPS-enabled devices allow for a 1000 foot range from the base unit in the home and up to 600 feet with the mobile devices. MobileHelp is a wireless system that relies solely on AT&T cellular service.


Both companies require service agreements that all customers must sign before service starts.


The two main packages offered by Medical Alert include In-Home with a Landline that runs approximately $20 a month for both monthly and semi-annual payment plans. The annual plan for the landline option is $18.29. The In-Home without a Landline is the cellular option and costs approximately $30 a month for the monthly plan. The semi-annual plan costs $28 per month while the annual plan costs approximately $26 per month.

MobileHelp offers four package options. The Classic at Home package starts at approximately $20 per month. The Solo On-the-Go package starts at approximately $38 a month. The Duo or Complete package costs approximately $42 a month. The SmartWatch wearable costs $25 per month. If you don't want to pay month to month, you can also pay quarterly, semi-annually, and annually.


Medical Alert offers the most basic equipment. Their packages include a base unit and a pendant or wristband option. The base unit is the only device that offers two-way communication.

MobileHelp offers several different devices including the base unit, wristband, waterproof pendant, SmartWatch, and mobile base unit. Two-way communication is offered with most devices.


No professional installation is necessary.

Emergency Connections

Both systems use AT&T cellular service for their cellular packages. Only Medical Alert offers the landline option. Each system offers reliable service in terms of notifying call centers in the event of an emergency. Both companies also notify family members via text or a phone call.

Summary: Medical Alert vs MobileHelp

Medical Alert offers the largest variety of plans and is a good choice for individuals who want to have as many options as possible. The service is reliable and the company is highly rated for their customer service.

MobileHelp is the best choice for someone who is active and on the go. The SmartWatch option offers both convenience and reliability for an affordable price.

Read our full review of MobileHelp

Read our full review of Medical Alert